Privacy policy
Last updated January 2026. Please read carefully.
This Privacy Policy describes how Crewbly AI collects, uses, and protects your information when you use our service.
What we collect
- Account data — name, email, phone, billing address, and business details.
- Payment data — handled by our PCI-compliant payment processor (Stripe). We do not store full card numbers.
- Service usage data — basic delivery and reliability metrics.
- Customer data you import — CRM contacts, call recordings, transcripts, knowledge-base files, agent configurations.
How we use it
- To deliver, maintain, and improve the Service.
- To process payments and keep your account in good standing.
- To respond to support requests.
- To comply with legal obligations.
How we share it
We do not sell personal information. We share data only with vendors that help us operate the Service (AI providers, voice providers, payment processors, hosting) under strict confidentiality terms, or when required by law.
AI provider data
When your agents use AI models from OpenAI, Google, or Anthropic, conversation data may be transmitted to those providers to generate responses. We minimize what we send and configure retention according to each provider's policies.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. Email support@crewblyai.com to exercise any of those rights.
Cookies
Our website uses minimal cookies for basic site functionality. We do not use ad-tracking pixels.
Children
The Service is not directed at children under 13. We do not knowingly collect data from children.
Contact
Questions: support@crewblyai.com.